Last updated:
October 21, 2024
This Cloud Services License Agreement (“Agreement”) is a binding legal contract between you (“Customer”) and Eppo Data, Inc. (“Provider”). By accessing or using the Services, as defined below, you will be bound by the terms of this Agreement. If you do not agree to the terms of this Agreement, Provider is not willing to license any right to use or access the Services to you. If this agreement is being agreed to by a company or other legal entity, then the person agreeing to this agreement on behalf of that company or entity represents and warrants that he or she is authorized and lawfully able to bind that company or entity to this agreement. Customer should print and retain a copy of this agreement for its records.
This Agreement will become effective on the first date Customer accesses the Services, as defined below (the "Effective Date"). The initial term ("Initial Term") of this Agreement will begin on the Effective Date and will continue thereafter for one year (1). Thereafter, the Agreement will upon written agreement of the Parties (email shall suffice), renew for successive one year terms (each a "Renewal Term"). The Initial Term and any Renewal Terms are referred to, collectively, as the "Term."
Subject to the terms and conditions of this Agreement and Customer’s payment of all relevant fees, Provider grants Customer and its End Users (as defined below) a non-exclusive, non-transferable license to access and use Provider’s hosted services (the “Services”) solely for Customer’s internal business purposes.
To the extent any Provider software is provided to Customer for installation on its systems for use in connection with the Services, the Provider software will be included in the definition of Services and subject to the foregoing license. All software may only be used in support of Customer’s use of the Services and for no other purpose. For purposes of this Agreement, “End Users” means Customer’s employees, contractors and representatives who are authorized to access the Services on Customer’s behalf.
Customer and its End Users may only use the Services as described in this Agreement and in the then current documentation made generally available by Provider to its customers regarding the Services (the “Documentation”). Customer is responsible for ensuring its End Users comply with all relevant terms of this Agreement and any failure to comply will constitute a breach by Customer. Except as expressly authorized by this Agreement, Customer will not, and will not allow any End User or other third party to,
The hosted elements of the Services will be available for remote access 99.9% of the time each calendar month of the Term, excluding Excused Outages (as defined below) (“Availability”). Downtime as a result of any causes beyond the control of Provider or that are not reasonably foreseeable by Provider, including, without limitation by any of the events noted below are excluded from the Availability calculations (collectively, “Excused Outages”):
Consistent with any law or regulation applicable to the Services and Provider’s then current practices and procedures, Provider will maintain and enforce administrative, technical, and physical safeguards to reasonably protect the confidentiality, availability, and integrity of Customer’s Confidential Information and the Customer Data. Provider will promptly report to Customer any compromise of security that it becomes aware of with regard to Customer Data.
Customer and End Users are solely responsible for all telecommunication or Internet connections required to access the Services, as well as all hardware and software at Customer’s site. In addition to other third party costs that may apply, Customer agrees to pay for all telecommunications costs, fees and services required for and dedicated to Customer’s access to the Services.
Customer acknowledges and agrees that:
Customer grants Provider a non-exclusive, world-wide, royalty-free license to use the documents, information, graphics, data, content, and other materials input by Customer into the Services (the “Customer Data”) for purposes of performing this Agreement. Customer will be responsible for obtaining all rights, permissions, and authorizations to provide the Customer Data to Provider for use as contemplated under this Agreement. Except for the license granted in this Section, nothing contained in this Agreement will be construed as granting Provider any right, title, or interest in the Customer Data.
Customer grants Provider a non-exclusive, perpetual, irrevocable, fully-paid-up, royalty free license to use, copy, distribute, and otherwise exploit statistical and other aggregated data derived from Customer’s use of Services (the “Aggregated Data”) for Provider’s business purposes, including the provision of products and services to Provider’s customers; provided the Aggregated Data is combined with similar data from Provider’s other customers and does not include (directly or by inference) any information identifying Customer or any identifiable individual. The Aggregated Data will not be considered Customer’s Confidential Information.
Customer may provide suggestions, comments or other feedback (collectively, “Feedback”) to Provider with respect to its products and services, including the Services. Feedback is voluntary. Provider may use Feedback for any purpose without obligation of any kind. To the extent a license is required under Customer’s intellectual property rights to make use of the Feedback, Customer grants Provider an irrevocable, non-exclusive, perpetual, fully-paid-up, royalty-free license to use the Feedback in connection with Provider’s business, including the enhancement of the Services.
During the Term, Provider will provide Customer with reasonable telephone support during Provider’s then current business hours. Provider will provide Customer Service updates and bug fixes that Provider in its sole discretion makes generally available to its other similarly situated licensees at no charge. However, Customer shall not be entitled to receive updates or new releases that include new or different functionality for which Provider imposes an additional charge to its customers. Such new or different functionality may be purchased by Customer, in its discretion, at Provider’s then current pricing. Provider will use commercially reasonable efforts to correct reproducible failures of the Service to perform in substantial accordance with their then current Documentation.
Customer will pay Provider the fees associated with the Services. Except as provided in Sections 12.2, and 17, all fees are non-refundable. Customer will pay all invoices within thirty (30) days of invoice date. Payments not made within that time period will be subject to late charges equal to the lesser of:
In addition to any other payments due under this Agreement, Customer agrees to pay, indemnify and hold Provider harmless from any sales, use, transfer, privilege, tariffs, excise, and all other taxes and all duties, whether international, national, state, or local, however designated, which are levied or imposed by reason of the performance of the Services under this Agreement; excluding, however, income taxes on profits which may be levied against Provider.
Customer represents and warrants that:
During the Term, Provider represents and warrants:
EXCEPT AS PROVIDED IN SECTION 12.2 (PROVIDER WARRANTY), THE SERVICES ARE PROVIDED “AS IS” AND “AS-AVAILABLE,” WITH ALL FAULTS, AND WITHOUT WARRANTIES OF ANY KIND. PROVIDER AND ITS VENDORS AND LICENSORS DISCLAIM ALL OTHER WARRANTIES, EXPRESS AND IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, QUALITY OF INFORMATION, AND TITLE/NON-INFRINGEMENT. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY PROVIDER OR ITS AUTHORIZED REPRESENTATIVES WILL CREATE ANY OTHER WARRANTIES OR IN ANY WAY INCREASE THE SCOPE OF PROVIDER’S OBLIGATIONS HEREUNDER. THE SERVICES MAY BE USED TO ACCESS AND TRANSFER INFORMATION OVER THE INTERNET. CUSTOMER ACKNOWLEDGES AND AGREES THAT PROVIDER AND ITS VENDORS AND LICENSORS DO NOT OPERATE OR CONTROL THE INTERNET AND THAT:
Provider will defend and indemnify Customer and hold it harmless from any and all claims, losses, deficiencies, damages, liabilities, costs, and expenses (including but not limited to reasonable attorneys’ fees) arising from a claim by a third party that Customer’s licensed use of the Services infringes that third party’s United States patent, copyright, or trade secret rights.
The foregoing indemnification obligation of Provider is contingent upon Customer promptly notifying Provider in writing of such claim, permitting Provider sole authority to control the defense or settlement of such claim and providing Provider reasonable assistance (at Provider’s sole expense) in connection therewith. If a claim of infringement under this Section 13 (Indemnity) occurs, or if Provider determines a claim is likely to occur, Provider will have the right, in its sole discretion, to either:
Notwithstanding the foregoing, Provider will have no obligation with respect to any claim of infringement that is based upon or arises out of:
The provisions of this Section 13 (Indemnity) state the sole and exclusive obligations and liability of Provider and its licensors and suppliers for any claim of intellectual property infringement arising out of or relating to the Services or this Agreement, and are in lieu of any implied warranties of non-infringement, all of which are expressly disclaimed.
Customer will defend and indemnify Provider and hold it harmless from any and all claims, losses, deficiencies, damages, liabilities, costs, and expenses (including but not limited to reasonable attorneys’ fees) incurred by Provider as a result of any claim by a third party arising from:
Each party agrees that all information supplied by one party and its affiliates and agents (collectively, the “Disclosing Party”) to the other (“Receiving Party”) including, without limitation:
Confidential Information will not include any information or material, or any element thereof, whether or not such information or material is Confidential Information for the purposes of this Agreement, to the extent any such information or material, or any element thereof:
Each party recognizes the importance of the other’s Confidential Information. In particular, each party recognizes and agrees that the Confidential Information of the other is critical to their respective businesses and that neither party would enter into this Agreement without assurance that such information and the value thereof will be protected as provided in this Section and elsewhere in this Agreement. Accordingly, each party agrees as follows:
To the extent required by applicable law or by lawful order or requirement of a court or governmental authority having competent jurisdiction over the Receiving Party, the Receiving Party may disclose Confidential Information in accordance with such law or order or requirement, subject to the following conditions: as soon as possible after becoming aware of such law, order, or requirement, and prior to disclosing Confidential Information pursuant thereto, the Receiving Party will so notify the Disclosing Party in writing and, if possible, the Receiving Party will provide the Disclosing Party notice not less than five (5) business days prior to the required disclosure.
The Receiving Party will use reasonable efforts not to release Confidential Information pending the outcome of any measures taken by the Disclosing Party to contest, otherwise oppose, or seek to limit such disclosure by the Receiving Party, and any subsequent disclosure or use of Confidential Information that may result from such disclosure.
The Receiving Party will cooperate with and provide assistance to the Disclosing Party regarding such measures. Notwithstanding any such compelled disclosure by the Receiving Party, such compelled disclosure will not otherwise affect the Receiving Party’s obligations hereunder with respect to Confidential Information so disclosed.
On termination or expiration of this Agreement, Receiving Party will return or destroy, at the Disclosing Party’s option, the Disclosing Party’s Confidential Information. Notwithstanding the foregoing, the Receiving Party will not be required to remove copies of the Disclosing Party’s Confidential Information from its backup media and servers, where doing so would be commercially impracticable. In addition, the foregoing destruction and return obligation will be subject to any retention obligations imposed on Receiving Party by law or regulation.
Each party acknowledges and agrees that due to the unique nature of the Confidential Information there can be no adequate remedy at law for any breach of its obligations hereunder, that any such breach or threatened breach may allow a party or third parties to unfairly compete with the other party, resulting in irreparable harm to such party, and therefore, that upon any such breach or any threat thereof, each party will be entitled to appropriate equitable and injunctive relief from a court of competent jurisdiction without the necessity of proving actual loss, in addition to whatever remedies either of them might have at law or equity before an arbitrator in accordance with the arbitration provision of this Agreement. Any breach of this Section 15 (Confidentiality) will constitute a material breach of this Agreement and be grounds for immediate termination of this Agreement in the exclusive discretion of the non-breaching party.
NEITHER PARTY NOR ITS VENDORS AND LICENSORS WILL HAVE ANY LIABILITY TO THE OTHER PARTY OR ANY THIRD PARTY FOR ANY LOSS OF PROFITS, SALES, TRADING LOSSES, BUSINESS, DATA, OR OTHER INCIDENTAL, CONSEQUENTIAL, OR SPECIAL LOSS OR DAMAGE, INCLUDING EXEMPLARY AND PUNITIVE, OF ANY KIND OR NATURE RESULTING FROM OR ARISING OUT OF THIS AGREEMENT, INCLUDING USE OF OR INABILITY TO USE THE SERVICES. THE TOTAL LIABILITY OF EITHER PARTY AND ITS VENDORS AND LICENSORS TO THE OTHER PARTY OR ANY THIRD PARTY ARISING OUT OF THIS AGREEMENT OR USE OF THE SERVICES IN CONNECTION WITH ANY CLAIM OR TYPE OF DAMAGE (WHETHER IN CONTRACT OR TORT, INCLUDING NEGLIGENCE) WILL NOT EXCEED THE TOTAL FEES PAID HEREUNDER BY CUSTOMER DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE LIABILITY. THIS LIMITATION OF LIABILITY WILL APPLY EVEN IF THE EXPRESS WARRANTIES SET FORTH ABOVE FAIL OF THEIR ESSENTIAL PURPOSE.
This Agreement will terminate:
Notwithstanding any other provision of this Agreement, Provider may, in its sole discretion, suspend Customer’s access to the Services for any of the following reasons:
Upon termination of this Agreement or termination of a particular Service for any reason:
Some or all of the Services, including support, may be provided by Provider’s affiliates, agents, subcontractors and information system vendors. The rights and obligations of Provider may be, in whole or in part, exercised or fulfilled by the foregoing entities. Provider shall ensure such entities comply with all relevant terms of this Agreement and any failure to do so shall constitute a breach by Provider.
Additionally, Provider may make available to Customer during the Term certain application programming interfaces or other integrations between the Services and certain third party software, products, or services that provide additional features or functionality with the Services (each, a “Third Party Integration”). Subject to the terms of this Agreement with respect to Customer’s access to and use of the Services and Customer’s compliance with any click-through or other third party terms and conditions associated with the Third Party Integration (“Third Party Terms”), Customer may enable such Third Party Integrations. All Third Party Integrations (including such software and services and associated features and functionality) are provided solely by the respective third party service provider and subject to and governed by all corresponding Third Party Terms. By enabling a Third Party Integration between the Services and any such third party software or services, Customer is expressly instructing (and hereby authorizes) Provider to share all Customer Data and/or other Services data and information with the applicable third party service provider(s) as necessary to facilitate the Third Party Integration. Provider makes no representations or warranties regarding the suitability of any such Third Party Integrations for Customer’s intended requirements or purposes, including for use with the Services or Customer’s systems.
Further, Provider makes no representations or warranties regarding the integrity of data transmitted, transferred, stored, obtained, or received through any such Third Party Integrations. Provider is not obligated to maintain or support any such Third Party Integrations or to provide Customer with updates, fixes, or services related thereto. Provider makes no representations or warranties regarding the availability, functionality, or any changes to the features or specifications of any such Third Party Integrations.
Customer assumes all risk arising from the use of any such Third Party Integrations, including the risk of damage to Customer’s computer systems, software, the corruption or loss of data, and compliance with all applicable laws and regulations (such as, but not limited to, all laws and regulations related to privacy and data protection).
With the prior written consent of Customer, Provider may (a) identify Customer as a customer in its customer listings, Web sites, and other promotional materials and (b) issue a press release regarding the parties’ new relationship under this Agreement.
The U.S. federal USA Patriot Act (“USA Patriot Act”) provides generally for the operator of a communication host and law enforcement to be able to monitor any content, upon request of the operator. Provider anticipates fully complying with all its obligations, and availing itself of all its rights, under the USA Patriot Act.
Except for the payment of money as described in Section 11 (Fees) of this Agreement, neither party will be liable for any failure or delay in performance under this Agreement which is due to any event beyond the reasonable control of such party, including without limitation, fire, explosion, unavailability of utilities or raw materials, Internet delays and failures, telecommunications failures, unavailability of components, labor difficulties, war, riot, act of God, export control regulation, laws, judgments or government instructions.
This Agreement sets forth the entire agreement between the parties with regard to the subject matter hereof. No other agreements, representations, or warranties have been made by either party to the other with respect to the subject matter of this Agreement, except as referenced herein.
This Agreement will be construed according to, and the rights of the parties will be governed by, the law of the State of California, without reference to its conflict of laws rules. The parties agree that all actions or proceedings arising in connection with this Agreement shall be tried and litigated exclusively in the state or federal courts (if permitted by law and a party elects to file an action in federal court) located in San Francisco, California.
This choice of venue is intended by the parties to be mandatory and not permissive in nature, and to preclude the possibility of litigation between the parties with respect to, or arising out of, this Agreement in any jurisdiction other than that specified in this Section.
Each party waives any right it may have to assert the doctrine of forum non conveniens or similar doctrine or theory or to object to venue with respect to any proceeding brought in accordance with this Section. No action, regardless of form, arising out of this Agreement, may be brought by either party more than one (1) year after the cause of action has arisen. The prevailing party in any action or proceeding will be entitled to recover its reasonable attorneys’ fees and costs.
There are no third party beneficiaries to this Agreement.
The parties agree that Provider will perform its duties under this Agreement as an independent contractor. Nothing contained in this Agreement will be deemed to establish a partnership, joint venture, association, or employment relationship between the parties. Personnel employed or retained by Provider who perform duties related to this Agreement will remain under the supervision, management, and control of Provider.
Customer may not assign this Agreement without the prior written consent of Provider.
If any of the provisions of this Agreement are found or deemed by a court to be invalid or unenforceable, they will be severable from the remainder of this Agreement and will not cause the invalidity or unenforceability of the remainder of this Agreement
Neither party will by mere lapse of time without giving notice or taking other action hereunder be deemed to have waived any breach by the other party of any of the provisions of this Agreement. Further, the waiver by either party of a particular breach of this Agreement by the other party will not be construed as, or constitute, a continuing waiver of such breach, or of other breaches of the same or other provisions of this Agreement.
The following provisions will survive termination or expiration of this Agreement: 7 (Proprietary Rights), 12.3 (Disclaimer of Warranties), 13 (Provider Indemnity) (for claims accruing prior to termination), 14 (Customer Indemnity) (for claims accruing prior to termination), 15 (Confidentiality), 16 (Limitation of Liability and Damages), 17 (Termination), and 18 (General Provisions).
Any written notice or demand required by this Agreement will be sent by registered or certified mail (return receipt requested), personal delivery, overnight commercial carrier, or other guaranteed delivery to the other party at the address set forth herein. The notice will be effective as of the date of delivery if the notice is sent by personal delivery, overnight commercial courier or other guaranteed delivery, as of five (5) days after the date of posting if the notice is transmitted by registered or certified mail. Any party may change the address at which it receives notices by giving written notice to the other party in the manner prescribed by this Section.
This Agreement may be accepted in electronic form (e.g., by an electronic or digital signature or other means of demonstrating assent) and Customer’s acceptance will be deemed binding between the parties. Customer acknowledges and agrees it will not contest the validity or enforceability of this Agreement and related documents, including under any applicable statute of frauds, because they were accepted and/or signed in electronic form.
In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us at:
Eppo Data, Inc.
435 Brannan St, San Francisco, CA 94107, USA
SF, CA 94107
United States
Phone: __________
support@geteppo.com